COVID-19 Announcement

We have now resumed all service, repair and installation work and are working 'as normal' with safety measure in place.

We understand if any of our customers wish to cancel, even at short notice and there will be no penalty charges, unless materials have been ordered for boiler installations, in which case a restocking charge may apply. These cancellation spaces will be firstly made available to breakdowns that have come in through the day, and then open to anyone who has expressed a wish to go on our cancellation list for any other reason. Our appointments are not set in stone. We may need to cancel at short notice if one of our engineers needs to isolate. Whilst we understand this can be frustrating if you've waited weeks for an appointment, we ask for your patience during this difficult time and we will reschedule to our next available slot. We may also have an issue down the line with our supply chain and so certain jobs, we may struggle to carry out. We will be in touch should this happen and reschedule.
As always, we are being responsible with wearing PPE and ask that customers remain at a safe distance away from us. The UK may slowly be opening up in the coming weeks, but we will still be applying these procedures until the government advise otherwise. We ask that if any of your household are self isolating or showing signs of covid, that you contact us as soon as possible to cancel/rearrange your appointment. This includes children that have been sent home from school to isolate. If our engineers feel unsafe for any reason within a home, we reserve the right to leave and a minimum charge will apply.
Once the job has been completed, you will receive an invoice either by email or through the post, which can be paid by bank transfer, card over the phone or cheque through the post. We do ask that cash payments are the last option. If you have any further questions/queries, please feel free to get in touch.

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